Back to Jobs

Customer Success Manager

Tribute

Marketing & Communications · Middle

We’re Tribute - the leading monetization platform on Telegram. Our users earn through donations from their followers, subscriptions to private channels, paid digital content and physical products. 60k+ creators are already actively using Tribute, incl. many well-known names and bloggers with large audiences. And that number keeps growing every day!

We’re looking for a top-tier Customer Success Manager to help creators start their journey, grow, and get the most out of monetization with Tribute. This person will play a crucial role in building and maintaining long-term, trusted relationships between our team and key content creators, communicating with them directly and providing personalized support.

Responsibilities:

  • Communicate with key Tribute creators: answer questions, guide them through the product, engage them in new features, activities and special projects.
  • Attract new creators: search for and reach out to relevant potential creators, showcase the platform’s opportunities, and onboard them into the product.
  • Support new creator onboarding: guide them from registration to their first sales, help overcome any issues, and motivate them to try more tools to boost earnings.
  • Analyze creator performance data regularly: detect churn or dips in activity, and propose timely solutions and growth strategies.
  • Gather and relay feedback: collect creator insights and share them with the product, marketing, and support teams.
  • Pick creators for product and marketing needs: find the right participants for interviews, testing, success stories and product launches.
  • Follow internal processes: use checklists, message templates, scripts and other supporting materials, and keep your progress documented.
  • Be part of growing and promoting the best service for creators on Telegram!

Requirements:

  • 2+ years of experience working with clients, creators, or influencers.
  • Excellent written and verbal communication skills — clear, friendly, and concise.
  • Solid understanding of the creator economy: who creators are, how they earn, what they fear, and what they want.
  • Strong analytical mindset: you base decisions on real data, not just gut feeling.
  • Highly self-disciplined and organized: you love spreadsheets, templates, statuses, tracking progress, and staying structured.
  • A genuine desire to help and improve the service — not just replying for the sake of it, but truly helping creators grow and enhancing the platform.

Nice to Have:

  • Experience in influencer or partner marketing, community management, or sales.
  • Deep familiarity with Telegram — you know its features inside and out.
  • Previous experience with creator platforms such as Boosty, Patreon, or similar services.
  • A solid understanding of how influencers work — from stories and reels to giveaways and product drops.
  • Hands-on experience with e-commerce platforms and a clear understanding of their workflows.
  • Comfortable using tools like Notion, Google Sheets, and CRM systems.
  • A genuine passion for content, memes, creators, and lively, engaging communication.
  • Strong English skills — both written and spoken — at B2 level or higher.

Why it is a fantastic opportunity:

  • Non-bureaucratic management that focuses on results.
  • Regular performance reviews to assess your progress.
  • Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
  • Compensation for medical expenses.
  • 20 working days of paid vacation annually.
  • 11 days off per year.
  • 14 days of paid sick leave to support your health and recovery when needed.
  • Access to internal conferences, courses and corporate events.