We’re Tribute - the leading monetization platform on Telegram. Our users earn through donations from their followers, subscriptions to private channels, paid digital content and physical products. 60k+ creators are already actively using Tribute, incl. many well-known names and bloggers with large audiences.

And that number keeps growing every day!

We’re looking for a Customer Support Specialist to take ownership of client communication, ensure timely and accurate resolution of customer inquiries, and provide an exceptional support experience across multiple channels.

Responsibilities:

• Processing of written customer requests;
• Ensuring customer satisfaction: striving to exceed customer expectations by providing excellent service and maintaining a positive, friendly attitude;
• Handling a large volume of correspondence: effective management of incoming calls to minimize waiting time and ensure timely resolution of all customer requests;
• Share information with developers and managers so that they can improve our product;
• Collaborate with other departments for additional support if necessary.

Requirements:

• Demonstrated stress resistance in a fast-paced environment.
• Strong self-organizational skills.
• Excellent communication skills and ability to empathize with customers.
• Ability to work effectively in a team environment with a focus on customer satisfaction.
• Availability for full-time employment.
• Schedule 2/2 from 14:00 to 02:00 GMT+3.

Why it is a fantastic opportunity:

• Plenty of various tasks and ideas,
• Non-bureaucratic management that respects business processes,
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product,
• Be based remotely,
• Compensation for medical expenses,
• 20 working days of paid vacation annually
• 14 days of paid sick leave to support your health and recovery when needed
• Access to internal English courses for continuous learning and improvement in language skills.